Division of Continuing Studies

Frequently Asked Questions

Q: Who do I contact for issues related to my Undergraduate academic or financial information?
A: To inquire about your course of study, your registrations, or tuition fees, please contact our academic counselors at this email: DCSCounsellors@rmc.ca

Q: Who do I contact for issues related to examinations?
A: For all issues related to examinations, contact the exam coordinator at 613-541-6000 ext 3855, CSN 271-3855. You can also email the coordinator at DCSExams@rmc.ca

Q: Who do I contact for issues related to my Course of Study?
A: Follow the link to our Contacts page, and locate your programme counsellor.

Q: When are Student Summaries mailed to students?
A: For DCS undergraduate courses, a Student Summary can be sent to the student IF requested, (or can be obtained through PORTAL access - currently available to Undergraduate DCS students only) following the reception of a final mark that has been approved by the Department Head. This may occur a few weeks after the date at which the student has written his/her final exam.

Q: Who do I contact for student summaries?
A: Contact the Student Services Coordinator at 613-541-6000 ext 6871, or email DCSassignments@rmc.ca to request a student summary.

Q: Who do I contact for Official Transcripts?
A: transcripts@rmc.ca

Q: Where can I obtain my course textbooks?

This link leads to a site belonging to an entity not subject to the Official Languages Act. Information on this site is available in the language of the site.

A: All books are available for purchase at The Campus Bookstore at Queen's University (www.campusbookstore.com) or by fax (613) 533-6419 / Tel (613) 533-2955 or 1-800-267-9478. It is ultimately the student's responsibility to ensure that he/she obtains the textbooks required for a course.

Q: What does it mean when the Campus Bookstore at Queen’s University website mentions that for a given textbook, the quantity available is “0”?
A: For DCS undergraduate courses, two to three months before the start of a semester DCS requests the Campus Bookstore at Queen’s University to “adopt” a specific number of textbooks, meaning that the Bookstore orders a specific number of copies of the textbook from the publisher. The number of textbooks adopted is normally based on historical data, i.e., on the number of students that have historically been taking the course. When a larger number of students register for the course, the Bookstore may be short on books, in which case the availability shows “0”. However, the student should not assume that the Bookstore is unable to provide the textbook; instead, the student should fill out the order form and send it to the Bookstore. The Bookstore will then find a textbook for the student. The student will be advised if the Bookstore expects problems in obtaining the textbook. Once the Bookstore has a copy of the textbook, it typically takes 2 to 3 business days to send the book to a location inside Ontario, and 5 business days for a location outside Ontario. For overseas locations, timings vary greatly depending on the country. If you have any concerns regarding your order, you can email the Bookstore at Frontdesk@campusbookstore.com to obtain more information. Note that for Readers, an availability of “0” is of little concern, as it normally takes 24 hours for the Bookstore to obtain an extra copy from the Printer.

Q: Who do I contact for issues related to course package delivery? A: For all issues related to course package delivery, you should contact the Production Coordinator at 613-541-6000 ext 3752, CSN 271-3752, or via email: DCSShippingServices@rmc.ca.

Q: What about student readers?
A: Student readers must be purchased through The Campus Bookstore at Queen's University.

Q: Who do I contact if I have constructive criticism regarding the assignment, exam, or package delivery services?
A: To discuss issues related to the services offered by DCS for examinations, assignment traffic, and course package delivery, you should contact the Student Services Coordinator at 613-541-6000 ext 3847, CSN 271-3847, or email DCSStudentServices@rmc.ca.

Q: As an Instructor, how do I receive my students' assignments?
A: The Assignments Coordinator sends all instructors their respective students' assignments, or, if they are submitted through the Portal, you will receive them electronically.

Q: Who do I contact about expense claims either as a student or as staff?
A: Our Finance Dept. Claims Clerk: by phone at 541-6000 ext 6968. Any related questions regarding sponsored students, contact Louise Matte at Matte-l@rmc.ca or by phone at 613-541-6000 ext 6734.

Q: How do I submit my assignments?
A: For all regular UG courses, the preferred method for submitting assignments is via the RMC Portal. By submitting through the Portal, the date of submission is automatically recorded and the assignment is automatically directed to your instructor. If you don’t have a RMC Portal account, please contact Portal Support (PortalSupport@rmc.ca) to obtain one. Submission of assignments via email (directly to DCS at dcsassignments@rmc.ca) is the second best method. Do not send assignments for different courses in the same email. Contact our Assignments Coordinator (613) 541-6000 ext 6871 if you have questions or problems with the various assignment submission methods.

Q: Where can I get the DCS Calendar?
A: Follow this link to our Calendar

Q: Where can I get the DCS timetable?
A: See our page on Current Course Offerings

Q: Where can I get the RMC Table of Credit Granted?
A: Follow this link to the RMC Table of Credit Granted.

Q: Where can I get information about Graduate Studies?
A: On the link for Graduate Studies